Refund policy
Returns & Refunds Policy
We want you to love your order. Because our jewelry and keychains are made-to-order and personalized just for you, we're unable to accept returns or exchanges for items ordered with the wrong size, color, or customization details — so please double-check your personalization info before placing your order.
Damaged or Defective Items If your item arrives damaged, defective, or incorrect, we'll make it right. Contact us within 30 days of delivery at jenirox77@gmail.com with a photo of the issue and your order number, and we'll send a replacement or issue a full refund — no need to return the item.
We Do Not Accept Returns For:
- Buyer's remorse or change of mind
- Incorrect personalization details entered by the customer at checkout
- Items that have been used or altered
Order Cancellations Because production begins quickly, cancellations must be requested within 24 hours of placing your order. After that, we're unable to cancel or modify orders. To request a cancellation, email jenirox77@gmail.com immediately with your order number.
Refund Processing Approved refunds are processed within 5–7 business days and returned to your original payment method.
Shipping We ship within 1–3 business days of order placement. Estimated delivery is 5–10 business days.
Questions? Email us at jenirox77@gmail.com — we're happy to help!